Our return policy for faulty goods: All items within warranty, come with manufacturer warranty and as such the manufacturer must be contacted first to proceed with a claim. Mediaform staff can assist by providing the best contact details to get you in touch with the manufacturers. Once you have spoken to a representative from the manufacturer, please request a case number or authorisation letter that can be provided to Mediaform to action the claim on your behalf. The faulty items will need to be returned to Mediaform with all of the original carton contents for the claim to be processed for further testing.
Once testing has been completed: If the item is deemed as faulty, depending on availability at the time of completion of the return claim, a refund or a replacement may be available. If the item is deemed as not faulty, the customer will be responsible for return costs. Replacements cannot be shipped out or refunds actioned until the return claim has been completed in full in the event the item is not faulty.
Our return policy for change of mind/incorrectly purchased items is as follows: All return requests for change of mind purchases must be pre-approved by Mediaform and requested within 30 days of purchase. The items must be in unopened/sealed condition and images will be requested to confirm condition before approval can be decided. A restocking fee of 30% will apply if the return is approved and the customer will be responsible for covering the cost to return the item to Mediaform. Mediaform do not accept returns for change of mind/incorrectly purchased items if the external packaging has been opened or removed.
Our return policy for stock received damaged: If you receive your item and it appears to have been damaged in transit, please either: Reject the item so it is returned to our warehouse If received, please notify us within 1 business day so we can contact the courier for further investigation. Upon completion of the investigation or receipt of the goods back into our warehouse, one of our staff members will be in contact with you to discuss options to proceed.
Return processing time: Our staff are processing the returns as quickly as they can and will provide updates to the customer of the progress of a return.